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Mastodon Support

Due to technical difficulties, it is nearly impossible for me to go back longer than a week to help you guys with your questions!

Remember when asking for help you can use the Hashtag as a first line, and just tag us in longer down the line when we are really needed to answer something impossible.

Hopefully we'll have a better system to stay in touch with you all soon™

/ @maloki
Signing off.

I wish to apologize for the late responses here again. We are a team of volunteers besides of @Gargron who deal with the support on this account.

There are other ways to get help though: If you are on another server than .social you can ask your own admin
Or use
or if you're an instance owner try

Cheers /

Sorry for the delays on some replies guys, some stuff happened in Sweden yesterday, resulting in me (maloki) not taking time to look over the support.

I hope I got through all of the backlog now though, if you still have an issue you need help with, don't hesitate to contact us again, or ask with or depending on which category your issue fits into.

Cheers, and signing off / @maloki

What do I do if Mastodon is incredibly slow? @Support
I get duration=101.58 and some other absurd durations for fullfilling requests... on a bare install with 16GB of RAM

Thank you @Tyrron for the great idea.

To relieve pressure from Support on various instances, use and everyone that has the capabilities to can help.

In the process of getting help only tag support when the questions doesn't seem to find a solution.

Thank you in advance.

The federated timeline on is currently not automatically updating, due to a "fix" at 3am. (CET)

It will get "unfixed" when our main-dev wakes from his slumber.

So you need to reload it see the new posts.

I do not know how this affects other instances.


1. "mastodon" is a piece of software that runs on a server. There's a lot of servers that run it & u can follow ppl on other servers.

2. When u follow someone from another server, your server receives their toots.

3. The federated TL is all public toots that the server receives, ie all of the toots from everyone that ppl on your server follow.

4. ERGO: if u want to see more toots in the fed TL, follow + get other ppl on your server to follow ppl from other servers!

Hmm I tried to login with when I entered '' as instance, it says can't retrieve auth data from server :thinking:
Anyone encountered similar case?
(cc @Gargron )

The @Support account is official, a couple dedicated people helping users with questions (I do not personally post from it though)

Hey! If you are experiencing that the timelines are out of sync you are NOT GOING CRAZY.

There's currently a backlog of just under 15000, last night it was 190000.
It's getting better! But until then your timelines will be a bit weird.

The processing is being improved as we are speaking!

Hi new Masto users, a quickie.
Read this:
you're not only seeing Mastodon dot social, you're seeing several other places.
Follow @Support Follow @Gargron
No, this isn't Twitter.
No "they" are not gonna get sued for this.
Yes is misspelled intentionally.
Don't try to understand the awoo posts.
Yes, there are a lot of Trans and furries.

Hey all! Sorry for the short notice. At 10am EST (15min from now) We're pushing an update to how Websockets messages go out. You'll have to refresh your browser if it's open to continue getting messages.

Mobile app developers, please @Gargron if you have any questions.

Thanks! - T

Avatars are back! Thank you for your patience. -S

A change has briefly stopped avatars from loading. We're working to resolve this quickly. -S