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I work for a managed hosting provider. When customers decide to terminate our contractual relationship, there are tells ..

* 'We need to be able to login' after years of not caring about that at all

* 'Can you export our DNS zone.'

Thing is .. we're [1] cool with it. You don't have to be secret squirrel. I'll even *help* you and tell you stuff you don't know to ask.

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