“Turning ‘restart required’ software updates into ‘just happens in the background’ updates” as a service.

I talk a lot about pace layers and why pacing is so important in #ServiceDesign for health and care. Blog post still stuck in my head, so this picture will have to do for now

For me, this picture helps to explain why it's so easy for delivery, especially technology-heavy delivery, to come unmoored from patient experiences and outcomes

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Reluctant conclusion: it takes about a month in a new job with a new computer to bottom out all your requirements for efficient shortcuts and faster workflows. Yes, even if you have slavishly set up all the obvious things on day one. There’s always stuff about syncing and new software. (And no, I couldn’t just make a copy of another machine. OpSec, innit.)

There is a special place in hell for people who condone the use of animated ads on their websites.

Ender’s Game if it was LaserQuest, everyone knew from the outset what the real deal was but dgaf, and his friends were all vying to be top of the leaderboard.

When you wish for a job that keeps you busy and then it shows up.

This does not fix anything to do with the UK’s new nadir, but does a reasonable job of describing it. However, separating this from victim blaming is non-trivial. The death-spiral continues. theguardian.com/commentisfree/

"We need to talk about Design Sprints” by Chris Compston link.medium.com/cy88kqlErV
I like the idea of calling them "design spikes" not "design sprints". We should have designers and design in every sprint, but sometimes we need a special focus on design investigation

the P in JPEG stands for photographic, so JPEG is pronounced "jay-feg"

This Fibonacci joke is as bad as the last two Fibonacci jokes you heard combined

Team photo of all the user researchers, designers, content people, and graduates who helped today in the assessment centre for our first ever cohort of NHS Digital user-cented design graduates

I was recently talking to my dad about the whole privacy vs "I have nothing to hide," discussion going on recently and he gave me an interesting insight.

Forty years ago the idea that your government would open and read every item of post that was delivered regardless of delivery company would have been preposterous and a breach of privacy that media and citizen would condemn in unison as dangerous government overreach.

And yet here we are today with essentially the same thing happening in the digital sense and the general public seem ambivalent at best and complacent at worst.
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