According to law, you should be able to use your own router to connect to the internet in . But @mxmehl and Lucas experienced soft and hard barriers against .

Read their story and how you can defend yourself:


Ah, but that's their problem right there: instead of using a #telecommunications service provider they tried to use #Vodafone.

I've used #O2 with my own router and no problems whatsoever. When I had a problem with the line and they sent a tech over, he congratulated me on my choice of router. Their own router offerings are not half bad either.


@0 @fsfe I had no other choice than using Unitymedia (fiber) if I wanted to have more than 16Mbit downstream. For DSL, there is the problem of vectoring: one provider can exploit the full speed (often 100/40 Mbit), the others can just offer 25Mbit max. I had the same situation when I lived in my previous place where I had to choose Vodafone to get a decent connection.


> 16Mbit downstream

Is that such a huge issue? I'm on 50 Mb in one of my homes but only 5 Mb in the other. Yes higher speeds are more comfortable but hardly a deal breaker.

I'd certainly not do business with #Vodafone if they were the last company on Earth, let alone just to get the latest top speed.

That said, since you've already gone there, I suggest you report them to your local telecoms authority. I did that years ago, and they were not too happy about the fine. 😁


@0 @fsfe Well, for my work and my leisure time I certainly need and desire a larger bandwidth than 16Mbit.

As you can read in the article, I intend to report their behaviour at my national network agency as well as a consumer protection organisation :)

@fsfe @mxmehl

I had this with my provider when I just removed their router and used my own. After a week or so I had no internet connection anymore. Called service line and they told me, that they´ve blocked my connection because they observed "suspicious behaviour" and wanted to protect my "home network". Turned out, they tried to install and update on their router that wasn´t there anymore because I changed it. So they cut my line for "security reasons". Was a pretty weird experience.

@FLauenroth @fsfe Wow, that's incredible! Were you able to continue using your own router after all? When and with which ISP did this happen?

Yes, after talking back and forth with them I could continue using my own router. Happened with vodafone. They were pretty stubborn until I told them about my rights and that I am not amused anymore and will simply call my lawyer. Didn´t have one but it worked.


@FLauenroth @fsfe Well, at least. But yes, that's a soft barrier in perfection.

So Vodafone Germany? And how long ago was this incident?
And would you mind writing about your experience in our forum where we intend to collect such experience reports? It's very important for us to know all these tiny tricks by ISPs so we can address them in our work. And for users it's so helpful to learn how others mastered their barriers. Thank you!

Yes, Vodafone Germany. I can write the whole thing down. It was early 2018. Not sure if it fits but we had the experience, that even certain landlords are trying to force you to use provider X and their hardware because they have "service contracts" with them. I was pretty shocked to hear about that.


@FLauenroth @fsfe Thank you, an experience report would certainly be helpful for us and others!

With the landlords, that's something that could well be because it's financially attractive (especially for fiber networks) but I do not have any concrete case

@FLauenroth @mxmehl Please go ahead. If you come up with a good write-up we might be able to publish it as a response to our news-item.

Thank you for caring about router freedom!

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