Everyone wants to skip the process until they have to clean up after the person who skipped the process.
@mhoye truer words have never been spoken.
@mhoye "Everyone" meaning the people who do the cleanup, like you said. The people who skipped the process and the managers who cheered it on got promoted to jobs where they can help ("help") the company run right into that really expensive comeuppance even harder next time.
@mhoye that’s the ETTO fallacy! https://erikhollnagel.com/ideas/etto-principle/
“People are required to be both efficient and thorough at the same time – or rather to be thorough when with hindsight it was wrong to be efficient”
@mhoye I usually take the role of the person coming in after an incident to make the process as clear and inarguable as possible because people keep whining about the process instead of just fixing the dang thing
My boss last week: "Yeah, sorry, we didn't have time to do it right, we just had to get it done."
Me: "But you realize, saving that fifteen minutes meant I had to spend an hour fixing the thing you "didn't have time" to do? In the middle of the f'ing night, because crunch deadline...?
@mhoye Or they don't even know they have a process, even though they do, it's just a really bad process. But they don't want to have to think about what that process is...
