Helping someone get their laptop fixed. Wedged on this. Read and tried about 10 different contradictory Microsoft official and community documents about it, none of them resolve the problem. Sadly "Install Linux" isn't an option here. So infuriating.
@popey suggest you demand this for compensation: https://www.getdigital.de/I-will-not-fix-your-computer.html
So you have it for next time.
@popey I hit this issue in a Windows testing VM I rarely use (thanks to Edge being rebased on Chromium)... and the only thing I could do was nuke the VM and install fresh.
I didn't use the VM for anything but light interactive browser testing. I don't know why it happened.
Sorry I can't help, except to say that it's not their fault.
Computers are so buggy, especially Windows (apparently).
@popey You can't really even give advice to them. 😐
Even (unreasonable) extremes of "Don't install apps!" and "Don't use the computer much!" still won't help in this case.
I guess the best thing to do is to make sure there's always a backup of important data, so when things like this happen, Windows reinstalls won't be so painful?
@garrett The data is the least time consuming part of it. Putting all the apps back, and re-authenticating everything takes more time than dragging a folder off a USB drive, typically.
@garrett I'm not even sure I could give any advice. This laptop was up to date 6-9 months ago, and was unused in a drawer in the meantime. I got it out and started doing updates yesterday. Not sure how they could have behaved differently. Maybe doing the "Arch" approach of turning it on and running updates every day!?
@popey Yeah, Microsoft probably tests current updates compared to previous updates, not ancient ones.
I had the same issue with my old VM. I updated it from time to time, but went several months without updating sometimes.
Meanwhile, my S.O. updates her laptop periodically and it's still fine. (Her laptop will sit on a table for *hours* doing each Windows update sometimes.)
She tries to update proactively so she won't have an accidental Windows shutdown, reboot, update process (again).
@popey TL;DR: Yes, I agree with you: Updating when they can think of it is probably the best bit of advice to give a Windows user.
@garrett We received a stat from Microsoft some years ago. A very high, scary high, number of Windows users just don't ever install updates, ever. It's one of the reasons we have automatic updates on Ubuntu. Not to let systems get so outdated, by updating in the background where possible. Obviously some people absolutely object to this, but it's founded in common sense. 🤷
@popey The increasing opacity of Windows Update logs, the process and diagnostics frustrates me every time I have to dive into it.
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