Doesn't fill me with a huge amount of confidence, South Western Railway... https://mastodon.social/media/cTgoCUWPFI4loMZqrDM
Great presentation from @tristansokol@twitter on how to make the most of StackOverflow. If you're someone who helps developers there, I recommend checking out the slides:
https://tristansokol.github.io/Presentations/How to win StackOverflow/
Hearing from Joe Nash how Github's dev relations have been able to scale up by introducing an external advocate program called Campus Experts.
The key is establishing trust. Micromanagement doesn't scale!
They establish trust through training, screening, being open and honest about the purpose and how their actions will affect the program and the bottom line.
And a great example of dogfooding: they use Github itself as the training platform.
"Slides are not your teleprompter. Slides are not notes or references for people after your talk. Maximise signal (relevant info) and minimise noise. Focus on one purpose per slide. Make the important things stand out."
- Melinda Seckington https://mastodon.social/media/4bykaHde5eA0cGJg5Rs
"Is the thing we're doing and measuring the thing that we really value? The Hawthorne Efffect is about how measuring something changes our behaviour. We tend to do and measure the easy things, but are they the right things? We have to ween people off 'acceptable ways to fail'"
- Ade Oshineye #devrelcon https://mastodon.social/media/J71RJT6ZTyEC4AXTBBw
"Each time you do a demo or tutorial, you have a chance for teachable moments.
We tend to overestimate how closely people's knowledge matches our own. Show things that you find useful, that you think make people better developers. For example, keyboard shortcuts, or how to debug when you make a mistake."
- Erin McKean #devrelcon https://mastodon.social/media/sVbjBrrcPZ4Rye3quRI
"Seeing the developer community as an onramp to sales is highly problematic. Community is not an extension of the marketing department. I like to think of it more like an R&D expense: our research into what developers need - and *their* development."
- Leslie Hawthorn https://mastodon.social/media/8wVzL1mAgNhHSTX79Cw
While @torgo @diekus & @ada are away in Brussels, @thisisjofrank and I have been keeping busy turning joke sports from XKCD into Web Bluetooth demos (more details coming soon!), demo'ing to everyone in the office, and eating delicious Lebkuchen from Nuremberg, thanks to @jan! 🙏 https://mastodon.social/media/8Da-W_kzVtob5VlSxzQ
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