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Some notes on , in case you're considering it:

- Usability is OK;
- SLA was a joke. We were paying for silver, but we didn't get replies to issues for days/weeks unless we raised a ruckus on Twitter;
- That doesn't mean the issues were solved, just acknowledged;
- Build runners may or may not start, depending on the weather;
- When we decided we going to self-host it, we found the export/import was broken, was a known issue for months, still unfixed.

It was a mess.

Ricardo J. Méndez @ricardojmendez

This is all from a 4-month period at the end of 2017. I'd used it myself for years and had run an on-site instance for a different team before which, albeit quirky, behaved much better.

Not sure what happened with them. Maybe it all got borked on the rush to add new features, maybe we joined at a bad time.

For a team willing to pay but which needed it to be plumbing and "just work", Gitlab fumbled every chance we gave them.

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