I love it when I ask a vendor a question and I get back: "You just active this one thing and then you don't really need to do anything". This is especially fun when my own research led me to at least 4 different things that needs to be done before the thing works. There are so many useless tech support people out there. One of the most annoying things about working in IT.
@destruktive but sometimes very rarely there is someone really great
@saper Yeah, but those work as tech supports for 2 months before getting a better offer or a promotion. Then you're back to square one. I have been new as well but this guy has clearly no experience with the product and for some reason is set as the one contact person we have on it.
@destruktive yeah right. I like doing support. Funny in my project management gigs I usually end up setting up some kind of a bug tracker. #JIRA this time
