I wrote a blog post that's a fairly detailed how-to on conducting usability testing for free software:

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@snwh I wish non-free software makers would do usability tests too! (Most don't.)

@adam I'd wager a lot of them actually do, especially the big tech firms.

@snwh Many of them used to, but not so much anymore. It's a "move fast and break things" mentality now.

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