Mastodon Support @Support@mastodon.social
Official developer team support for Mastodon.social instance. @Gargron and other developers.
Joined Dec 2016
Due to technical difficulties, it is nearly impossible for me to go back longer than a week to help you guys with your questions!
Remember when asking for help you can use the Hashtag #NeedHelp as a first line, and just tag us in longer down the line when we are really needed to answer something impossible.
Hopefully we'll have a better system to stay in touch with you all soon™
/ @maloki
Signing off.
Signing on (btw) - maloki
I wish to apologize for the late responses here again. We are a team of volunteers besides of @Gargron who deal with the support on this account.
There are other ways to get help though: If you are on another server than .social you can ask your own admin
Or use #NeedHelp
or if you're an instance owner try #AdminNeedHelp
Cheers /
Mastodon Support
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I made a diagram to help you understand how the different timelines/columns work:
https://techn.ical.ist/assets/help.svg https://techn.ical.ist/media/zhoMEHOzhT2r6zlz034
Sorry for the delays on some replies guys, some stuff happened in Sweden yesterday, resulting in me (maloki) not taking time to look over the support.
I hope I got through all of the backlog now though, if you still have an issue you need help with, don't hesitate to contact us again, or ask with #MastoDev #NeedHelp or #AdminNeedHelp depending on which category your issue fits into.
Cheers, and signing off / @maloki
Mastodon Support
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What do I do if Mastodon is incredibly slow? @Support
I get duration=101.58 and some other absurd durations for fullfilling requests... on a bare install with 16GB of RAM
Signing off / maloki
Mastodon Support
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The federated timeline on mastodon.social is currently not automatically updating, due to a "fix" at 3am. (CET)
It will get "unfixed" when our main-dev wakes from his slumber.
So you need to reload it see the new posts.
I do not know how this affects other instances.
Mastodon Support
boosted
INTRO TO FEDERATION:
1. "mastodon" is a piece of software that runs on a server. There's a lot of servers that run it & u can follow ppl on other servers.
2. When u follow someone from another server, your server receives their toots.
3. The federated TL is all public toots that the server receives, ie all of the toots from everyone that ppl on your server follow.
4. ERGO: if u want to see more toots in the fed TL, follow + get other ppl on your server to follow ppl from other servers!
signing off /maloki
Mastodon Support
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Mastodon Support
boosted
The @Support account is official, a couple dedicated people helping users with questions (I do not personally post from it though)
Hey! If you are experiencing that the timelines are out of sync you are NOT GOING CRAZY.
There's currently a backlog of just under 15000, last night it was 190000.
It's getting better! But until then your timelines will be a bit weird.
The processing is being improved as we are speaking!
Mastodon Support
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User-made Mastodon guide/FAQ: http://www.mastoguide.info/
Mastodon Support
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Hi new Masto users, a quickie.
Read this: https://mastodon.social/about/more
you're not only seeing Mastodon dot social, you're seeing several other places.
Follow @Support Follow @Gargron
No, this isn't Twitter.
No "they" are not gonna get sued for this.
Yes #Gameing is misspelled intentionally.
Don't try to understand the awoo posts.
Yes, there are a lot of Trans and furries.
Hey all! Sorry for the short notice. At 10am EST (15min from now) We're pushing an update to how Websockets messages go out. You'll have to refresh your browser if it's open to continue getting messages.
Mobile app developers, please @Gargron if you have any questions.
Thanks! - T
Avatars are back! Thank you for your patience. -S
A change has briefly stopped avatars from loading. We're working to resolve this quickly. -S
Official developer team support for Mastodon.social instance. @Gargron and other developers.
Joined Dec 2016
Server run by the main developers of the project 
It is not focused on any particular niche interest - everyone is welcome as long as you follow our code of conduct!