Mastodon Support  

Due to technical difficulties, it is nearly impossible for me to go back longer than a week to help you guys with your questions!

Remember when asking for help you can use the Hashtag as a first line, and just tag us in longer down the line when we are really needed to answer something impossible.

Hopefully we'll have a better system to stay in touch with you all soon™

/ @maloki
Signing off.

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Mastodon Support  

Signing on (btw) - maloki

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Mastodon Support  

I wish to apologize for the late responses here again. We are a team of volunteers besides of @Gargron who deal with the support on this account.

There are other ways to get help though: If you are on another server than .social you can ask your own admin
Or use
or if you're an instance owner try

Cheers /

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Mastodon Support boosted
victor  

I made a diagram to help you understand how the different timelines/columns work:

techn.ical.ist/assets/help.svg techn.ical.ist/media/zhoMEHOzh

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Mastodon Support  

Sorry for the delays on some replies guys, some stuff happened in Sweden yesterday, resulting in me (maloki) not taking time to look over the support.

I hope I got through all of the backlog now though, if you still have an issue you need help with, don't hesitate to contact us again, or ask with or depending on which category your issue fits into.

Cheers, and signing off / @maloki

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Mastodon Support boosted
my123 (@never_released) ✅  

What do I do if Mastodon is incredibly slow? @Support
I get duration=101.58 and some other absurd durations for fullfilling requests... on a bare install with 16GB of RAM

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Mastodon Support  

Signing off / maloki

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Mastodon Support  

Thank you @Tyrron for the great idea.

To relieve pressure from Support on various instances, use and everyone that has the capabilities to can help.

In the process of getting help only tag support when the questions doesn't seem to find a solution.

Thank you in advance.

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Mastodon Support boosted
🎶 Damien Kech🎶  

@milan @Support

Maybe use #NeedHelp

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Mastodon Support  

The federated timeline on mastodon.social is currently not automatically updating, due to a "fix" at 3am. (CET)

It will get "unfixed" when our main-dev wakes from his slumber.

So you need to reload it see the new posts.

I do not know how this affects other instances.

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Mastodon Support boosted
kɜ:ʳ :dragnmlem:  

INTRO TO FEDERATION:

1. "mastodon" is a piece of software that runs on a server. There's a lot of servers that run it & u can follow ppl on other servers.

2. When u follow someone from another server, your server receives their toots.

3. The federated TL is all public toots that the server receives, ie all of the toots from everyone that ppl on your server follow.

4. ERGO: if u want to see more toots in the fed TL, follow + get other ppl on your server to follow ppl from other servers!

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Mastodon Support  

signing off /maloki

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Mastodon Support boosted
Étudiant étrange(r) 🇫🇷🇪🇺  

Hmm I tried to login with when I entered 'mastodon.social' as instance, it says can't retrieve auth data from server :thinking:
Anyone encountered similar case?
(cc @Gargron )

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Mastodon Support boosted
Eugen  

The @Support account is official, a couple dedicated people helping users with questions (I do not personally post from it though)

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Mastodon Support  

Hey! If you are experiencing that the timelines are out of sync you are NOT GOING CRAZY.

There's currently a backlog of just under 15000, last night it was 190000.
It's getting better! But until then your timelines will be a bit weird.

The processing is being improved as we are speaking!

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Mastodon Support boosted
Eugen  

User-made Mastodon guide/FAQ: mastoguide.info/

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Mastodon Support boosted
MovédLan  

Hi new Masto users, a quickie.
Read this: mastodon.social/about/more
you're not only seeing Mastodon dot social, you're seeing several other places.
Follow @Support Follow @Gargron
No, this isn't Twitter.
No "they" are not gonna get sued for this.
Yes is misspelled intentionally.
Don't try to understand the awoo posts.
Yes, there are a lot of Trans and furries.

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Mastodon Support  

Hey all! Sorry for the short notice. At 10am EST (15min from now) We're pushing an update to how Websockets messages go out. You'll have to refresh your browser if it's open to continue getting messages.

Mobile app developers, please @Gargron if you have any questions.

Thanks! - T

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Mastodon Support  

Avatars are back! Thank you for your patience. -S

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Mastodon Support  

A change has briefly stopped avatars from loading. We're working to resolve this quickly. -S

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Mastodon

Server run by the main developers of the project 🐘 It is not focused on any particular niche interest - everyone is welcome as long as you follow our code of conduct!

Resources

Developers

What is Mastodon?

mastodon.social

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