"Google, the provider of reCAPTCHA, a service designed to prevent software from pretending to be people on the internet, brags about their software that pretends to be people on the phone."
@xuv Where's the conflict here?
One service is designed to prevent automated tools from signing up for a service or from submitting a form since 99.99999999% of those tools are used to generate SPAM.
The other service is designed to solicit information from the other party or to perform a task on behalf of a human.
I don't have a problem with "Good morning, this is Google Duplex and I am calling on behalf of John Doe. This call is being recorded."