Sri Lanka Telecom not only failed to provide a functional website to register for the so-called ebill service; they also disconnected our phone/broadband/TV without delivering the bills. We received two bills days later. It was the worst service we had during the lockdown period.
This is in addition to several major service outages. Don't get me started on the "exemption" of one month's (or was it two?) payment! There was no such thing.
@lohang Could also be fault of the postal service also. In #Brazil's Consumer Protection and Defense Code (pt-BR: Código de Proteçāo e Defesa do Consumidor, CPDC or CDC) the person that should be receiving the package or parcel can also demand some action from their local Program/Procurer for Consumer Defense.
@adfeno I realized what was happening only after they disconnected the phone line. And I didn't have the time (or energy) to get into a process like that. I paid the outstanding bill and got the connection restored.
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