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@joyinthecenter 100% agree.

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@joyinthecenter 100% agree.

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If government product teams can't quickly iterate on their digital service offerings through regular, rapid code deploys, it doesn't matter whether they are able to conduct user research.

If you can't easily deploy changes, you can't help users. 3/3

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If government product teams can't quickly iterate on their digital service offerings through regular, rapid code deploys, it doesn't matter whether they are able to conduct user research.

If you can't easily deploy changes, you can't help users. 3/3

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But conducting usability research and understanding users needs is just one part of making government digital services better. To actually help users, agency product teams need to be able to quickly, securely, and reliably deliver new features and enhancements to digital services into production. And this is something that many agencies will continue to struggle with even after this guidance becomes more widely adopted. 2/3

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But conducting usability research and understanding users needs is just one part of making government digital services better. To actually help users, agency product teams need to be able to quickly, securely, and reliably deliver new features and enhancements to digital services into production. And this is something that many agencies will continue to struggle with even after this guidance becomes more widely adopted. 2/3

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This important guidance from OIRA will help federal agencies take steps to learn and understand how people make use of government websites and online forms. It's a watershed moment, and a lot of people in the world of #CivicTech are really excited about this. I am too. 1/3

https://www. whitehouse.gov/omb/briefing-ro om/2024/11/21/ensuring-effective-and-timely-usability-research/

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This important guidance from OIRA will help federal agencies take steps to learn and understand how people make use of government websites and online forms. It's a watershed moment, and a lot of people in the world of #CivicTech are really excited about this. I am too. 1/3

https://www. whitehouse.gov/omb/briefing-ro om/2024/11/21/ensuring-effective-and-timely-usability-research/

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@willowbl00 This is one of the best audio books I have ever listened to. Its an incredible true story, read by the excellent Matthew Blaney. https://www. audible.com/pd/Say-Nothing-Aud iobook/1984841130

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@willowbl00 This is one of the best audio books I have ever listened to. Its an incredible true story, read by the excellent Matthew Blaney. https://www. audible.com/pd/Say-Nothing-Aud iobook/1984841130

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I think this is the best thing that I've ever wrote about government technology and #CivicTech. I refer to it constantly, and I often share it with people who are new to the space. I wrote it over 10 years ago and I think everything in it is still true. https://civic.io/2014/06/18/built-to-f ail/

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I think this is the best thing that I've ever wrote about government technology and #CivicTech. I refer to it constantly, and I often share it with people who are new to the space. I wrote it over 10 years ago and I think everything in it is still true. https://civic.io/2014/06/18/built-to-f ail/

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"The accumulation of all powers, legislative, executive, and judiciary, in the same hands, whether of one, a few, or many, and whether hereditary, self-appointed, or elective, may justly be pronounced the very definition of tyranny." - James Madison

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"The accumulation of all powers, legislative, executive, and judiciary, in the same hands, whether of one, a few, or many, and whether hereditary, self-appointed, or elective, may justly be pronounced the very definition of tyranny." - James Madison

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Hey friends - if you are on #BlueSky, you can find me over there as well. https://bsky.app/profile/mheadd.bsky.s ocial

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Hey friends - if you are on #BlueSky, you can find me over there as well. https://bsky.app/profile/mheadd.bsky.s ocial