@HerraBRE This goes for moderation as well. Yes, we want to ban harassers. Yes, we want to prevent users from being targeted by trolls. But there are so few of us. As an instance admin for a small group, I have a pretty easy time; I know everyone who submits a report personally, and I can easily contact them out-of-band. @Gargron, for instance, does not have that luxury. Everyone is doing their best; tell us what we can do better but don't blame us for not having enough time.