📣 Final report —
An eerie evening today.
After going through a good deal of e-commerce legislation, I am now almost convinced this practice is indeed legal (doubts remain on the legality of the bill). By default VAT is a burden on the purchaser in the EU. However, every other seller charges VAT at transaction time to avoid unhappy surprises for the costumer and to swift the shipping process.
This is a real disappointment. Not the kind of behaviour I would expect from a company praising itself for protecting consumers.
The original bill stated clearly that no shipping costs would be involved. There could be an error, but 120 € would ship a phone around the world several times over. Thus I contacted @Purism.
A reply finally came through: I have to pay VAT. For years I have ordered items from overseas and was never confronted with such pricing practice. Every other digital seller makes prices and duties clear at transaction time. Is @Purism fully complying with the law?
Last week a DHL postman passed by to deliver a package against a payment of 120 €. Surprised, I requested the sender to be identified, which the postman could not properly do. Fearing being the target of a scam I rejected the delivery.
Days later DHL contacted me by phone, finally identifying the sender: @Purism. After three and a half years of wait the #Librem5 was finally arriving. But why was I asked for an extra payment of 120 €?
#3 - Logos is now my favourite modern Italian rock band, surpassing Daal. No small feat.
Research. GeoInformatics. Computer Science. Bass. Cycling.
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